The Psychology of Apologies: Turning Conflicts into Connections How many times has something gone wrong, and suddenly you’re faced with an upset customer, friend, or family member? Your first instinct might be to blurt out a quick “sorry” and try to fix the problem. I think we have all been conditioned as kids to say...
Understanding and Managing Anxiety: A Journey into Your Inner World Most people don’t know I’ve suffered from panic attacks my entire life. I struggled when I was younger to go to the movies because, “what if I die or get sick?” It’s not rational and doesn’t make sense. But it felt very real for me....
Reciprocity: The Secret Sauce in All Your Relationships Ever wonder why that free sample at the grocery store makes you feel oddly compelled to buy the product? Or why do you feel the need to invite someone to dinner after they’ve had you over? Welcome to the world of reciprocity, folks. Now it’s not to...
Decision Fatigue: Why Too Many Choices Are Exhausting Us All Ever stood in front of the toothpaste aisle, overwhelmed by the number of options? Or spent an hour scrolling through Netflix, unable to decide what to watch? Welcome to the world of decision fatigue, folks. It’s not just you – we’re all drowning in choices,...
The Role of Empathy in Defusing Any Angry Situations Let’s talk about something we’ve all faced – dealing with angry people. Whether it’s a frustrated colleague, an upset family member, or a stranger having a bad day, anger is a part of life. But here’s the thing: how we handle these situations can make or...
Decoding Human Behavior: Maslow’s Hierarchy in Everyday Interactions Have you ever wondered why people act the way they do? Why does your peer at work seem so stressed about something small, or why your friend is suddenly obsessed with joining every social club? I’ve been studying Maslow who I believe may have some answers for...
Active Listening: Your Secret Weapon with Conflicts Conflict is something we all deal with on a daily basis. You know and I know we will never eliminate conflict, but it’s important to mitigate the negative impact they could have with your relationships. So when you find yourself in these moments, it’s easy to feel overwhelmed...
First Impressions: A Friendly Reminder of Their Lasting Impact We teach the Human Factor™ advantage because in a world of “instant” everything we lose sight of the most basic opportunities to connect with others. So, I want to share something with you that we all know is important, but sometimes gets lost in the chaos...
The Human Factor: Revolutionizing Leadership in the Digital Age Here we are dominated by AI, big data, and automation. It’s easy to fall into the trap of thinking leadership is all about output and efficiency. But here’s a truth that might surprise you: the future of leadership isn’t about becoming more machine-like. It’s about embracing...
Embracing the Human Factor: Breaking Free from Default Thinking In our fast-paced, technology-driven world, it’s easy to fall into the trap of default thinking. We rely on automated solutions, one-size-fits-all approaches, and outdated mental patterns. But here’s the truth: the real competitive edge isn’t in AI or algorithms. It’s in the unique power of human...
The Hidden Cost of Procrastination: The Anxiety Tax Ever put something off to avoid the pain, only to find it gnawing at you anyway? Welcome to the world of “anxiety tax” – that sneaky mental toll we pay when we procrastinate. I’ll be honest: I’m no stranger to this. That looming task? The one that...
Detecting Deception: How to Recognize When You’re Lying to Yourself Spotting your own lies isn’t easy, but with awareness and practice, you can become your own master lie-detector. Here’s how: 1. Know Your Enemy: How We Deceive Ourselves Remember those mental tricks we discussed in the previous blogs? Cognitive biases, fears, ego protection… Those are...
