The Psychology of Apologies: Turning Conflicts into Connections How many times has something gone wrong, and suddenly you’re faced with an upset customer, friend, or family member? Your first instinct might be to blurt out a quick “sorry” and try to fix the problem. I think we have all been conditioned as kids to say...
Active Listening: Your Secret Weapon with Conflicts Conflict is something we all deal with on a daily basis. You know and I know we will never eliminate conflict, but it’s important to mitigate the negative impact they could have with your relationships. So when you find yourself in these moments, it’s easy to feel overwhelmed...
Navigating the Waters of Conflict: From Hostile to Constructive Conversations We’ve all been there – a disagreement with a colleague, a misunderstanding with a friend, or a heated family debate. Conflict is an inherent part of human interactions, and while it might seem easier to sweep it under the rug, doing so can lead to...
