The Psychology of Apologies: Turning Conflicts into Connections How many times has something gone wrong, and suddenly you’re faced with an upset customer, friend, or family member? Your first instinct might be to blurt out a quick “sorry” and try to fix the problem. I think we have all been conditioned as kids to say...
The Power of Connection: How to Build Instant Rapport Connection is one of the most important things in life. It’s what makes us feel loved, supported, and understood. It’s what gives our lives meaning and purpose. You must understand people either like people that are similar to them or like people they want to be...
