The Psychology of Apologies: Turning Conflicts into Connections How many times has something gone wrong, and suddenly you’re faced with an upset customer, friend, or family member? Your first instinct might be to blurt out a quick “sorry” and try to fix the problem. I think we have all been conditioned as kids to say...
The Power of Tonality: It’s Not Just What You Say Anymore We’ve all heard the saying, “It’s not what you say, but how you say it that matters.” This phrase holds a profound truth in the realm of communication, where perception often overrides intent. Let’s explore the crucial role of tonality in communication and how...
The Power of Tonality: Mastering the Art of Effective Communication Our world has shifted over the years on how we communicate. Because we need to consume so much data it’s shifted to increasingly digital, with emails and text messages taking the place of face-to-face conversations. While these digital communication tools offer convenience and immediacy, they...
The Power of Connection: How to Build Instant Rapport Connection is one of the most important things in life. It’s what makes us feel loved, supported, and understood. It’s what gives our lives meaning and purpose. You must understand people either like people that are similar to them or like people they want to be...
Navigating the Waters of Conflict: From Hostile to Constructive Conversations We’ve all been there – a disagreement with a colleague, a misunderstanding with a friend, or a heated family debate. Conflict is an inherent part of human interactions, and while it might seem easier to sweep it under the rug, doing so can lead to...
Transparent Communication: Overcoming Resist, Regret, and Resentment Transparent communication is the bedrock of thriving relationships. It entails expressing our thoughts, feelings, and concerns without the paralyzing fear of judgment or the temptation to avoid conflict. Yet, the journey to transparent communication is often riddled with challenges, notably the three R’s: Resist, Regret, and Resentment. The...
How Behavioral Biases Shape Organizational Outcomes It’s important to understand how emotions and logic drive decisions. As professionals, whether you’re in sales, leadership, or any other role, the way you communicate and make choices can profoundly impact your organization’s trajectory. But have you ever wondered what’s driving these decisions beneath the surface? Enter the world...
Shifting From Manager to Servant Leader – A Journey of Exceptional Leadership In my numerous interactions with professionals across various fields, I often pose a question that invariably elicits agreement from everyone: “Have you ever had a bad manager or leader in your career?” It’s always a 100% resounding “yes!” The room fills with shared...
Leveraging Human Behavior to Create Powerful Advantages in the Workspace In the modern corporate landscape, merely clocking in and out isn’t the ticket to success. To truly grow in your career and manifest the outcomes you desire, you must harness the most predictable element in any business setting: human behavior. By mastering communication, nurturing your...
Dealing with “Stupid” People in Business: Words for Smarter Communication In the fast-paced world of business, you’ve probably encountered a few colleagues who, let’s be honest, seemed less than brilliant. But wait! Before you dismiss someone as “stupid,” let’s take a moment to examine our own perceptions and communication styles. Drawing from the wisdom of...
Mastering Communication: Unlocking the Power of Clarity in the Professional World In the bustling world of business, effective communication is key to success. As business professionals, we are constantly exchanging ideas, solving problems, and collaborating with diverse groups of people. With so much at stake, it’s vital to ensure that our messages are crystal clear...
Stop Following the Leader: To Be a best, You Must Lead the Leader Have you ever felt stuck in your career, waiting for your boss to take the initiative and guide you? Well, it’s time to flip the script and shake things up. Instead of waiting for your leader to lead you, why not take...
